Returns and Exchanges Policy

We are official distributors of manufacturers’ companies in Ukraine. Purchases are made directly from the companies, ensuring the authenticity and quality of the products.

If you have any questions regarding the exchange or return of a product, we have compiled answers for you and are ready to assist.

Why can’t cosmetics be exchanged or returned in the store?

In Ukraine, there are legislative restrictions on returning cosmetic products.

According to the Law of Ukraine “On Consumer Protection” No. 1023-XII dated May 12, 1991, perfumery and cosmetic products are among the list of non-food products of proper quality that are not subject to return or exchange. The document states: “The consumer has the right to exchange non-food products of proper quality for a similar one from the seller from whom it was purchased if the product does not satisfy him in terms of form, dimensions, style, color, size, or for other reasons cannot be used by him for its intended purpose.”

However, by the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated March 19, 1994, “On the Implementation of Certain Provisions of the Law of Ukraine” On Consumer Protection,” a List of Goods of Proper Quality Not Subject to Exchange/Return was approved, namely, perfumery and cosmetic products and others not related to the products of our store.

Why is cosmetics included in the list of goods not subject to exchange/return?

The restriction on exchanging/returning cosmetics is entirely justified and protects the consumer from purchasing unsuitable/spoiled goods.

Cosmetic products have specific storage conditions and rules, especially professional cosmetics with highly active and natural components. Therefore, by accepting the product back, the seller would no longer be able to guarantee the quality of the cosmetics to the next buyer. After all, the seller is not aware of the storage conditions in which the cosmetics were kept by the previous buyer who made the return.

When can cosmetics be exchanged in the store (exceptions)?

We always strive to help our customers. You can exchange the product within 3 days if:

• You received a product of improper quality with significant defects. For example: leaked packaging or expired shelf life;
• The contents of the package do not match the order (different product, quantity, color, volume);
• The product is fully packaged, its original packaging is intact and undamaged;
• The product is exactly the one you purchased in our store.

Exchange Procedure:

If you received a product of improper quality (opened the package and found a manufacturing defect), please
contact us immediately via Viber, Telegram, WhatsApp – +380984609964 or by email contact@minok.com.ua

1. Describe the situation,
2. Attach a photo of the damaged product, showing the defect,
3. A photo of the packaging.

After that, our manager will contact you to clarify the details.

The packaging must be preserved, otherwise the product exchange will not be possible.

The product cannot be returned after even one-time use or damage to the packaging.

If the required product is not available in stock, you will be reimbursed by transferring funds to a bank account or payment card.